If you’re even 1 minute late out of 10 minutes, they just ignore you and say the consultation itself can’t happen. I drove over an hour to get there, and before arriving I said I thought I might be a little late, but they cut me off saying it wasn’t possible because they go strictly by the rules, then got up from the seat^^^..... (I think the staff need training)
I came with very high expectations, but I felt like they would act the same even if something went wrong after surgery, so unfortunately I passed.