Pre-surgery consultation review
My friend's surgery turned out well, so I went for a consultation! The director answered all my questions well and was kind. I liked that they didn't push all sorts of things on me, but because of that, it seems better to go in after thinking through various treatment options myself beforehand.
The manager seems to be polarizing. My friend said the manager was extremely kind when she had surgery, but that wasn't the case for me. It felt like some people might find her unpleasant. I decided on surgery after seeing the director.