The director explains the consultation very professionally! There really aren’t any discounts, and the price may go up, so you should ask in advance and say to let you know if it increases! I had a consultation between January and February, and when I tried to book again, the price had gone up by 300,000 won. They said there was nothing they could do. The director explains things clearly and is good at making them easy to understand. But the manager is kind too, yet speaks in such overly elaborate, embellished language that I can’t understand... So when I kept asking because I still didn’t get it or asked them to confirm whether something was possible, they would say things like, “I’ve already kept telling you? Don’t you understand? You do understand, right? You’ll understand, right?” and I felt really, really bad... Setting everything else aside, I’m still the customer, but they kept trying to lecture me... How could I not understand... They say that words can differ by a single expression and mean something different, but I wish they would think more about that while dealing with customers... And they said they were reluctant to do the surgery because they couldn’t tell what my needs were and were worried I’d be dissatisfied with the result, so I asked, “Then does that mean it’s hard to get surgery done here?” and they said no, that’s not what they meant, and kept explaining... In the end that was what they meant, but they kept saying no, that’s not it... ha ha When I consulted directly with the director, there wasn’t really a problem The issues happened while talking with the manager by phone. In my view, the manager’s role is to handle customer service and connect the director and the customer well, but they don’t seem to do that properly. Please think about the customer’s perspective too when they are paying a large amount of money and entrusting their face to you.
- Doctor
- Doctor (anonymous)
- Price
- ₩320,000
- Visit type
- 상담경험