I have a lot to say, but where should I even start. Maybe it was just a temporary thing. I thought good is good, let it go, and move on, but seeing that the reputation is all about the same, I guess this place was always like this? I should leave a review for the sake of the public interest. First of all, the director's skill is good. Anyone who does not care about anything else, is not bothered by other problems, and only wants the result to turn out well can go here. My mom's result turned out fairly well, but she still feels depressed whenever she remembers going to this clinic. Every time I see her like that, I get furious. So if you care even a little about service, I strongly recommend looking elsewhere. * From here on, the content is very long and rambling * 1. My first impression, as I wrote in detail in the consultation review, was that it was so cold it was hard to believe a place like this existed, but I put down the deposit because I was only looking at the director. At that point, I did not think there was a major problem. 2. On the day of surgery, I arrived 20 minutes earlier than the appointment time. There were a lot of people, maybe because there were many surgery patients that day. Even though it was time for the appointment, there was no guidance or action of any kind. After waiting about 30 minutes, or maybe longer, we were rushed into the consultation room. They unfolded the instructions and read through them quickly and mechanically while tracing them with a pen. Whenever my mom asked questions in between, the manager in charge frowned. Maybe she was annoyed because her speech kept getting interrupted. I was like, what is this? It was not some unreasonable question either, so during the explanation of the surgery process and side effects, and while signing the consent forms, were we not allowed to ask related questions? Seeing that deep crease between her eyebrows made me worried. I thought if we irritated them right before surgery, we might get treated badly, so I stopped my mom and said let us just listen for a moment. They kept reading on and on, and then my mom, after reading the room, cautiously raised her right hand too and asked something like, "Um... but... I work in a setting where..." That was clearly a good time to ask a question, but the manager suddenly cut her off and the reply was absurd. "Ma'am!! We are running quite delayed right now, so I will move things along a bit faster!!" hahaha hahaha hahaha hahaha hahaha hahaha hahaha hahaha hahaha At that moment, some really vulgar words were rising all the way up my throat, and I seriously felt like saying forget it, I will just walk out. Delayed right now? Were we late??? When they kept stressing that we had to arrive on time, not even a little explanation for why they themselves were late, and they were taking it out on the wrong people over whatever they had been doing??? Is this their amazing system??? Even during the consultation, whenever you asked a lot of questions, they would subtly get irritated and say you could get the details again on the surgery day, but then on the actual day they did not even let you say anything. Oh, for reference, the manager during the consultation and the one on surgery day were different people. It is not like my mom came here to do 1.5 million won worth of silent meditation. Honestly, if it had been my surgery and I had been alone, there would have been a fight right there. The angry faces of the people in front of the desk from the first day suddenly came back to me. My mom sensed my anger and got anxious that I might cancel the surgery and take her home. I guess it was even more so because this was a day she had been looking forward to for years. Seeing that, I honestly could not act however I wanted, so I really held it in hard. Then I said, loud enough for the manager to hear: "Mom, since the doctor is busy, let us listen to the explanation and ask questions after." After that, they continued again as if satisfied. But hahaha what, was this some parliament speech? We had to listen to everything and then have a separate question time? Thinking about it again, it is absurd. Among people in their 60s in Korea, how many can listen to the explanation and memorize five or six questions in their head, organize them, and ask them afterward? And the amazing part was that after reading everything that needed to be read, they just walked out saying it was time to move to the operating room. That is the story up to right before surgery..^^ If anyone from the hospital sees this and thinks it sounds like them, please reflect on yourselves. My mom still blames herself, saying it was because she acted stupid and frustrating. She was always so bright, but after that, when she goes somewhere with young female staff, she gets so intimidated that she even has trouble ordering coffee. Do you really think it is okay to treat other people’s parents like that and still expect your own parents to be treated well when they go out? I am not even going to say you should definitely get the same treatment back. But at least please look back on this, along with the other reviews including mine. 3. During the surgery, we had to wait in the lobby, and after it was over we could go to the recovery room. Even then, the desk only said we would go up to the recovery room on the upper floor, so I wandered around for a long time. If they said upper floor, they should have had someone guide us upstairs, or at least told us which recovery room to go to... I had to keep wandering in front of many doors. I went back down and said I could not find it, and they just told me to go back up again. Well, if they say go up, I have to go up. I wandered around looking here and there alone, and even stepped into the entrance of an operating room where surgery was in progress before backing out. Wow, really, aside from the director, this place was a mess. 4. In the recovery room, my mom was half lying down in a slightly funny and uncomfortable position, and when I asked whether someone had helped her, she said she had come in by herself and barely managed to lie down. She also complained of dizziness. But at that point she was still under anesthesia, so I only half trust this part. When I had surgery on another area at a different hospital, the guardian waited in the recovery room, and after being escorted there by a nurse, they checked the condition and the director came in to explain the surgery result... Seeing her just there like a single shoe accidentally dropped somewhere made me dislike it a bit at that point too. She wanted to go home right away, so I supported her as we went downstairs. There are many stairs, so you have to be careful. A lot of people came down on their own like it was nothing, but my mom seems to be on the vulnerable side. 5. Amazingly, my anger did not end. My mom, staggering as she came down, drew the attention of everyone in the lobby and collapsed onto the nearest sofa. Since she seemed especially dizzy, I told her to sit for a bit and went toward the desk alone. But if they had seen the whole situation, hahaha... wouldn't they have called out, "[Person A]! Please come this way!!" My mom tried to respond to the call and got up unsteadily, but she was in no condition to support herself, and the manager or staff member just stood there staring as if watching a show. By then I was past anger and just found it bizarre, so I gave up. I went back to support her because I wondered what kind of huge point they were going to make by calling her over. It was an explanation of precautions, medication, swelling, and the next visit date. What I really want to know is: 1. Could this not have been relayed to the guardian? 2. Was it really necessary to call over someone who could not even walk properly and deliver this immediately? Could they not have given her 5 to 10 minutes to stabilize? 3. If it was that urgent, could they not have come over themselves? And that was how the surgery day ended. Honestly, even one star for staff kindness feels way too generous and makes me sick. On the mid-visit, my older brother went with her, and he said they were kind. So I kept thinking maybe I was just being too sensitive and let it go. Later, during the process of setting the date for the final follow-up, they showed a bit of sharpness again, but after everything that had happened, it was no big deal for the mother-daughter pair who had been hardened by it. The director answered all kinds of questions sincerely and explained things in a way we could understand, which I appreciated. But I have absolutely no intention of coming back, and if I could go back, I would stop myself even if I had to grab my own collar and slap my own face twice. When I go through it one by one, my own response is what I regret most and what looks most wrong. I said it was for my mom, who hates conflict and trouble, but in the end I was just a bystander.
- Doctor
- 권용석
- Price
- ₩1,500,000
- Median for Lower blepharoplasty: ₩1,980,000
Ratings
- Doctor’s manner3/5
- Consultation expertise1/5
- Staff courtesy1/5
- Facilities2/5
- Result met expectations3/5