I am writing this review for consumers’ rights guaranteed by the Constitution. I am writing only facts, without any defamatory content. This content does not refer to any specific person and only talks about the experience I went through. To state the conclusion, after my first consultation with Very Good Plastic Surgery, I canceled the surgery schedule that had been set for one month later on the day of surgery. Since it was surgery involving a scalpel on my body, I thought about it for a long time and visited more than 10 hospitals before making my final decision, but I ended up making this decision. Although this caused losses in time and money, I thought canceling was the right thing to do. This was because, after seeing the hospital’s system and attitude, I felt it would be difficult to expect responsible handling of the surgical outcome and any problems if they occurred. After receiving the consultation, I visited for surgery on Monday, September 15, 2025. Until then, I had faithfully followed the tests and instructions designated by the hospital. I was informed that the surgery could be canceled if I arrived after 2 o’clock, so I arrived around 1:40, but the staff member at the desk requested payment first without accurately understanding the details of my surgery. Because both cosmetic and functional procedures were being performed, payment was divided into two parts, but I was asked to pay an amount different from the agreed amount. They said they would check this, and I was moved several times to different spaces (lobby → recovery room → consultation room → restroom → lobby → restroom), but there was no clear progress while I waited for more than 2 hours. Later, when I asked them to check the situation, I felt uncomfortable because the explanation made it sound as if the long waiting time was my responsibility. After that, I moved to the consultation room and was waiting when someone other than the manager in charge came and asked me to sign the surgical consent form. The consent form contained wording saying that I had received an explanation from the doctor about the materials and surgical method, but in reality I had not received a sufficient explanation. I also saw the chart and electronic record containing my surgical details, and it included surgical items I had not requested. When I asked about this, at first it sounded as if they had been scheduled to proceed, and after checking, I was told those items would be excluded. My anxiety grew because I was afraid procedures I did not know about might actually be performed. Even so, I completed signing various documents, an olfactory test, counseling on instructions, design consultation, and nasal endoscopy imaging. Lastly, I tried to proceed with payment of the remaining balance, but again I was told an amount different from the agreed amount. I was told to go to the restroom again while they checked, and the same confusion repeated. At this point, I felt the hospital’s system was not organized, and my anxiety grew, so I ultimately requested cancellation of the surgery. Only then was I able to speak directly with the manager in charge, and afterward another staff member came in and tried to dissuade me for about 40 minutes, also offering to “give priority consideration during postoperative care.” There was also a comment related to the refund procedure along the lines of “this could go as far as the Consumer Protection Agency or legal procedures,” which felt like a major burden from the patient’s perspective. In the end, according to the rules, I received a refund of the amount paid that day, excluding the reservation deposit, and I confirmed on site that the consent form and materials were destroyed as requested. The reservation deposit was processed so it could be used if I make another reservation later. I liked that the consultation was honest, not excessive, and professional, and the manager in charge was also kind. However, the attitude I experienced that day, which seemed like shifting responsibility, the repeated payment confusion, unnecessary movement, and the opaque system were enough to break trust. I hope these issues improve.
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