Doctor kindness: They explained my eyes carefully and in a gentle tone / Since I did not know anything, I wondered what I should even ask, but they first checked various things and then explained them to me Consultation expertise: Like I said under kindness, they checked various things and then counseled me accordingly... At least they did not use difficult language, which I liked, and from a layperson's perspective it felt like a sufficiently detailed consultation Staff kindness: I think this counts as kind?
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