It has been over about 4 years since orthodontic treatment. They said it was an event price, and I had one snaggletooth, so I got metal braces, but I can’t judge whether they are good or bad at full-mouth orthodontic treatment. I think the problem is the hospital’s attitude.
There was once a time when things almost got loud in an argument at the desk, and I personally saw patients arguing about two more times. At this hospital now, I don’t see any of the former manager or nurses who used to work there. I don’t know whether they all quit or were changed. They say my doctor and the manager in charge of me have both quit.
1. Because I had to go overseas, during orthodontic treatment the back wire was sticking out, and the inside of my mouth was torn. Since I was leaving the country in 3 days, it was my fault that I just went without asking the hospital in advance. But when I arrived that day, I said I would wait even for hours, and asked if they couldn’t just fix the part in the back that was digging into the flesh, and I said I would keep waiting, but they said they absolutely couldn’t see me. They said they didn’t even have 1 minute free because they had too many booked patients. So when I asked when a reservation would be possible, they said the earliest reservation was 3 months later. I just stayed overseas for 6 months with both sides of my gums torn.
2. They said I had a cavity and that something had to be placed over it, and the price was several hundred thousand won per tooth. It was too expensive, so I said I would think about it, and because I knew another hospital, I went there for treatment. They said there was only a small cavity, and that they could just scrape it out and I didn’t need that kind of treatment. They said it wasn’t decayed to that extent and didn’t need treatment.
3. This is about scaling. Once a year? I can’t remember the exact name right now, whether it is the scaling supported by the government, so please understand and interpret it accordingly. They did scaling on their own and then pushed documents at me, telling me to sign for it. When you have orthodontic treatment, you go regularly for checkups, right? Each time, especially around the front teeth, upper and lower, on the back side, they would remove a little bit of tartar. That day too, they removed tartar from the front the same way, so I didn’t think much of it, but suddenly they told me to sign documents. I argued again that day. It was a problem that they proceeded with the once-a-year government-supported scaling without asking in advance, and it was ridiculous that they only lightly scraped off tartar around the front teeth and then told me to sign. I told them to check the CCTV, asking if that was scaling, and saying that it must all be recorded that they only roughly and lightly did the front teeth, and after I argued, they said that when I came for treatment next time, they would do it thoroughly again then.
3. Even when I called in advance to try to change my reservation, they said if I moved the reservation this time, the next available one would be only 6 months later. If reservations for someone undergoing orthodontic treatment can only be like that, what are we supposed to do when the braces come off or the wire pokes the gums and tears them? I remember it being difficult.
4. When I asked the female head manager? when I could see my doctor, that was when she first told me the doctor had quit. What? I said, how can the doctor in charge change when I’ve only seen the doctor once after having my braces removed? She said, what does that matter? They should have notified me in advance that the doctor in charge had quit or something, or said that there had been a change, asked for understanding, and said another doctor would see me, or said something. No, even just saying, “What does that matter? I’ll make your next reservation,” was what she said. Seriously, I’ve been to hospitals here and there, and this is really the first time I’ve seen a hospital like this.
5. This time, after the hospital moved right next door and everything changed, the new male doctor is kind. When I went last time, I couldn’t see the faces of the other remaining staff, so I don’t know, but the nurses were also very kind.
The point is, if this is a hospital where the managers and doctors change this often, I think you definitely need to know before going. The fact that they change often itself must mean there is some situation, whether it is the doctor’s pay or working conditions, that causes them to change. I think it may be difficult to receive stable treatment.