Maybe because I went at a time when there were no people, I arrived within my reserved time and immediately filled out the consultation chart. A female staff member at the counter helped me fill out the chart, but when I asked questions about the items written on the chart, she seemed obviously unsure to anyone watching, saying “Ah.. um..” and looking flustered. Even though she didn’t know, when I asked, “What does keloid-prone mean? How do I know if my skin is like that? Is it skin that becomes raised when scratched?” she would say, “Ah.. um, yes, that’s right,” and write it down, so she seemed inexperienced with professional information…
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