This is the first time I have felt sorry for an employee. I went for a consultation and was shocked to see the coordinator being harshly reprimanded even in front of customers like me. If I were a patient, I feel like they would scold me harshly after surgery too. They seem to have caught a case of coolness syndrome. They also showed a somewhat contrary, rebellious side (?), so I doubt they would be very attentive. During the consultation, they instead talked about academic backgrounds. I cannot understand what my academic background has to do with anything, but I could feel them looking down on people—not me, but the surrounding staff and coordinators.
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