This visit left me with a lot of disappointment overall. Even though I had a reservation, the waiting time was much longer than expected, and there was almost no guidance in between about how much longer I would have to wait, which was frustrating. While waiting, there were even situations where it was confusing how the order worked with people who arrived later, and from reception to consultation to the procedure, it was hard to feel that the overall process was organized. The guidance from staff members also varied a little from person to person, which added to the confusion, and even when I asked questions, it was hard to get a clear explanation. I understand that there were many people, but if a reservation system is being operated, at least wait-time management and updates on progress need to be improved. The consultation itself was average, but compared with the long wait, my overall satisfaction was not high. If I were to visit this hospital again, I would need to leave plenty of time open, and I hope that in the future the reservation operation, patient flow management, and guidance system will be improved in a more organized way. I hope the hospital will think at least once about how important the experience during the waiting process is, just as much as good medical service.
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