I had heard that they were rather cold, so I was nervous, but they explained things better than I expected, so it was fine.
I went there because I heard they were good at surgery, and I went there to have surgery. After the surgery, I was satisfied with their skill. For me, doing the surgery well comes first, so I was satisfied. If you want to find a doctor who is good at surgery, I think a reasonable amount of kindness is enough.