Hanabi community review

I made a consultation reservation in advance, and I did it through the official chat one week before. They saw the message but did not reply, so I thought it had gone through, and even the day before there was no reservation text, so I was thinking, does this clinic not send reservation texts separately? But if they saw it and ignored it, should not they have properly replied or said it was not possible? I had even taken leave from work and already made my whole list and was going around consultations, but on the day itself they still had not shown up, so when I called, they acted like I was some weird person and said the reservation was not made. I even said I had taken leave and that it was only possible that day, so they asked if another time would work, and I said no because I had no time and the wait would probably be long, so I asked them to make it as wait-free as possible, and they just curtly said, come by that time, and hung up. I am speechless. I usually do not leave posts like this, but they made me write one. It is not my fault, and if they lost it or made a mistake, they should at least apologize properly. I even checked the official chat messages again in case it was my mistake^_^

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