The hospital was incredibly big. It was also a place that had been heavily promoted for a while. So there were a lot of people. There were so many people in the lobby... I think that made the staff seem more impersonal than at other places. Even the surgeon’s consultation felt more like they were just outlining the line rather than explaining the surgical method in detail?... I had already been thinking of a nearby acquaintance who had surgery here and did not have a bad result, but the place was so crowded and chaotic that after the consultation I remember deleting it from my list right away...
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