The consultation manager was kind. The wait time was not that long (about 5 to 10 minutes?).
The director was kind and answered very honestly. (They told me in advance that because my skin is very thick, even incision double-eyelid correction could still come undone.) And they do not push unnecessary treatment. (When I asked whether there was any other surgery I might need, they said no.)
No consultation fee. No pressure to book on the same day.