This is a review I’m writing because I was asked to write a review after having surgery, and I said I would. The doctor consultation and the manager consultation were different, and nothing was explained first. The next day they recommended surgery on the spot, but I said I probably couldn’t because of my schedule. They said they would explain all the aftercare, but they didn’t. I came to the hospital just to discuss things, not because the surgery was confirmed, but they started preparing for surgery without any discussion, drawing on my body and taking payment. lol Until right before surgery, nobody explained the consent form, aftercare, or possible complications to me. The nurses’ response after surgery wasn’t friendly either. Maybe it’s just me, but the patient next to me came out screaming and crying too. For some reason the bed got soaked with blood, and blood was running down from the surgical site, so I called a nurse and asked them to apply pressure and wrap a bandage, but they wouldn’t do it. I was scared because the dizziness wouldn’t go away. They said the bleeding was because the stitches came undone and they had to restitch me. All the staff had gone home, so I got stitched up by a doctor I was meeting for the first time. When I was discharged, I told the doctor in charge and the manager that I was really disappointed, and after no contact, only then did I get one management photo sent by KakaoTalk lol. The next day, when I went in for disinfection, I asked why they hadn’t explained the consent form or aftercare, and whether that wasn’t a legal violation of the duty to explain, and they blamed me, saying I should have expressed myself first. lol They also said the doctor in charge recognized there had been a problem and was puzzled too. On the day of stitch removal, I checked again that I’d be connected to the doctor in charge about the discomfort, but suddenly they said the doctor was off that day and told me to come another day. When I argued about why, they said it wasn’t because of that, but because the day off wasn’t written on the management schedule. When I said it made no sense that the manager wouldn’t know the doctor’s schedule, they repeated that it wasn’t written on the schedule I already mentioned. Basically, everything is the patient’s fault and someone else’s fault. When I asked why I had to understand everything, they didn’t reply on KakaoTalk. Then out of nowhere, someone from the so-called CS team contacted me by KakaoTalk. They said to contact them from now on. When I asked how I was supposed to know this was the CS team since there was no official profile photo, they said, "It’s a work phone~" lol When I asked why I should contact them there, they said the manager was hard to communicate with, so they were coordinating for them. I asked whether they were in the clinic, and they said they were outside. When even the people in the clinic miss responses, how are people outside supposed to manage anything? They just ignored my message on KakaoTalk.
- Doctor
- 서
- Price
- ₩8,000,000
- Visit type
- 2
Ratings
- Doctor kindness3/5
- Consultation expertise1/5
- Staff kindness1/5
- Facility1/5
- Expectation3/5