As someone who came back after getting a procedure a few years ago, I was initially satisfied with the procedure itself. But the wait was truly way too long, and the staff’s response to that was really poor. I arrived on time, but after waiting more than an hour, when I asked the front desk, they only said, One person is in consultation, and then you’ll go in. Even when I went into the manager consultation, they just said, You must have waited a long time~ and when I said, Yes, they just repeated that it seemed like I had really been waiting a long time. There was no apology or explanation at all. If they had at least explained that consultations were delayed or procedures were backed up and said sorry, I don’t think I would have felt this bad. The staff looked like they didn’t care at all. I even saw two people that day who, because of the wait, had other plans coming up and said they wanted to change their reservation time, but even to them no one apologized. I hope they improve something, whether it’s the reservation system or staff training on how to respond to customers … Ah, the nursing team staff member was very kind.
- Doctor
- 대표원장
- Price
- Not disclosed
- Visit type
- Non-surgical procedure
Ratings
- Doctor’s manner5/5
- Consultation expertise5/5
- Staff courtesy2/5
- Facilities5/5
- Result met expectations5/5