Overall, this visit left a lot to be desired. Even though I had made a reservation and went in, the waiting time was much longer than expected, and there was almost no information in between about how much longer I would have to wait, which was frustrating. While waiting, there were also confusing situations about the order with people who arrived later, and from registration to consultation to treatment, it was hard to feel that the overall process was organized. The guidance from staff members varied a little, which was also confusing, and even when I asked questions, it was hard to get a clear explanation. I understand that there are many people, but if a reservation system is being operated, at the very least the waiting-time management and updates on progress need to be improved. The consultation itself was unremarkable, but my overall satisfaction was not high compared with the long time I waited. If I were to visit this hospital again, I would have to set aside plenty of time, and I hope that in the future the reservation operation, traffic flow management, and patient guidance system will be improved more systematically. I hope the hospital thinks once about how the waiting experience matters just as much as the quality of medical care.
- Doctor
- Doctor (anonymous)
- Price
- Not disclosed
- Visit type
- Surgery
Ratings
- Doctor’s manner1/5
- Consultation expertise2/5
- Staff courtesy1/5
- Facilities1/5
- Result met expectations1/5