Worst-ever manager bullying and a ruined line review

A line that looks like it got dented on one side lol. The manager’s response was legendary, with many over-the-line remarks ("Please stop lying, patient," "I’m recording now," "I don’t want to respond," "You seem like you want to argue, so I’ll call you back later," etc.). The remarks in parentheses were not about me arguing over the ruined line, but about the surgery again. The hospital had said they would cover the sedation anesthesia fee for the revision surgery, and I was on my way to catch the plane home because I live in the provinces, when they suddenly called and said the anesthesia fee had to be charged because it violated the law. When I questioned how their story kept changing, they made those remarks lol. And then they said I came home and this happened even though they had not explained it to me. No lol, they told me to go lol. They said I could go, right? There was definitely another staff member in the consultation room with me and the doctor who said I could go home, so I left. But now they’re saying they never told me to go, and because I went, they couldn’t convey it, so it’s my responsibility. Then should I have to get confirmation from every staff member before going home, even though I don’t know where you are right now? Isn’t that your own communication problem? If you made a mistake because communication failed, and now you want to charge the anesthesia fee, then you should apologize first for the communication failure, not shove the blame onto me.. lol And as for the "lying," I literally didn’t lie at all, so I have no idea what they’re talking about and I’m speechless. I never argued with the hospital about the line, and I never got angry about anything. In fact, I said the rest of the line was pretty, but that the very end was pinched, which was such a shame lol. Also, on the day of surgery they suddenly delayed the surgery time by 2 hours and I didn’t say anything about that either lol. At that time, because of the delay, I canceled the KTX I had already booked. The guardian had to go to work the next day after only 1 hour and 30 minutes of sleep. I thought I was going to die from how sorry I felt. After paying 2.5 million won, I got manager bullying, insulting remarks, poor treatment, and a pinched line, plus all the time going back and forth between the provinces and Seoul and the transportation costs. I was really so angry, and because the line was ruined and I was unfairly spoken to, I cried the whole time on the plane home. There are more things that happened, but I have to go back to the hospital again, so I’ll bring another review next time. I really don’t want to go. If it weren’t for that manager, even if the line had turned out like this, I wouldn’t have written this post. The hospital says it will become natural once the swelling goes down, but for now.. I really don’t think so. Can a line like this ever merge into one?