I paid because the director seemed very confident, but while I was waiting for the procedure, I saw reviews in this community and said I wanted to change my appointment and did not want the procedure today. However, they said the procedure preparation was already finished, so cancellation wasn’t possible and that I had to proceed. They pushed ahead, and I lay down as they applied antiseptic and proceeded with the procedure;; Also, when paying, they said that if I wanted to pay the amount excluding VAT, I had to bring cash. They said to pay first and that I could cancel it, so I should have the procedure first and then go withdraw the money. But once the procedure was all done, they said they didn’t have the authority and would go ask the director, then said the director said it wasn’t possible because a same-day procedure discount had been applied. If that was the case, they should have explained it properly from the beginning. Why did they bring up later that it could be refunded..
For now, it’s the same day, so I’ll know how it is after the swelling goes down, but the manager’s attitude before and after payment, and the way they pushed ahead saying it wasn’t possible when I said I wanted to change the appointment... I’m very worried