Community review of a clinic

I made a reservation and went, but waited 1 hour and 45 minutes just in the waiting area. Maybe the director was tired from continuous surgeries and consultations, but unlike when I consulted before, they were unfriendly, and it was obvious at a glance that they were just annoyed and wanted to finish quickly. I had consulted there a few years ago too, but unlike then, the consultation was so perfunctory that honestly I was very disappointed. After waiting 1 hour and 45 minutes, I think I saw the director for about 10 minutes and came out. I’ve never had procedures like canthoplasty before, so I was asking questions because I didn’t know what would happen if I got canthoplasty, but they casually said things that could be rude, like asking whether I have trouble making decisions. If I already knew everything without being told, why would I even be getting a consultation in the first place, and I’d be a plastic surgeon myself. On top of that, it wasn’t free; it was a paid consultation that cost as much as 30,000 won, but after seeing me for barely around 10 minutes, they said, “Let’s talk only up to here and wrap this up,” which did not feel very pleasant. The desk staff and consultation manager were also far from kind, and they kept only showing that they wanted to go home quickly, so I felt very displeased. In particular, I couldn’t understand at all why the consultation manager even existed. I of course understand getting off work late and being exhausted because of work, but I also paid a 30,000 won consultation fee and came on time for my reservation, then waited 1 hour and 45 minutes because of the hospital’s circumstances. It made me wonder why I had to pay my own money to be treated this poorly. I don’t really have much time, and I’m the type who finds hospital tours tiring, so I was annoyed and paid a deposit for now before leaving, but I feel so bad that starting tomorrow I think I’ll have to force myself to tour other hospitals. At the private clinic where I had surgery before (currently closed due to expansion construction), they treated me so kindly and thoroughly that the unfriendliness of this hospital is unbelievable. Seeing how unfriendly and insincere they are, I wondered whether I would even receive proper aftercare, so my desire to have surgery here completely disappeared. The price is also way too expensive. They even said that during holiday periods, a premium is added to the price. Before, the staff were so unfriendly that I didn’t want to visit again, but at least the director gave a kind and good consultation, so I came back because of that good memory. But if even the director has changed like this, there’s no reason to come again. The hospital business must be doing very well.