Since this is a consultation review, please note that I left the surgery expectation rating at the middle score of 3 because I couldn't rate it.
The manager was extremely kind, listened well, and answered everything. I had a consultation with Director Sohn, and the director was also very kind and listened to and answered all the questions I was curious about. I talked with the doctor about my current condition and other things I was curious about, and it was the most comfortable consultation I had at any place I'd been to. They even explained things while showing before-and-after photos of many employees who had undergone surgery there, so it felt trustworthy.