First of all, it was close to the station, so it wasn’t hard to find.
The clinic looked a bit old, but it was clean and had an antique? atmosphere, so it felt somewhat reassuring.
The consultant was very pretty and kind. She listened well to my needs. It seemed like she also conveyed them well later during the consultation with the director.
The director was also kind and explained things clearly. Seeing them answer questions confidently made me trust them.