I went to #BellevueClinic at Gangnam Station today, and it was the worst experience, so I’m posting this. I had been going there for about 3 years, and this time I paid for a 5-session laser package. I made a reservation to go for my 4th session today.
First, I left a KakaoTalk message asking if a 4 p.m. appointment was available today, and they said yes and that the reservation was complete, so I went right away. There was a lot of traffic, so it took more than an hour, but at 4, the manager called asking when I was coming and saying counseling takes a long time, this and that takes longer. I told her I didn’t need any counseling and just needed the laser, and she said okay. She sounded extremely irritated throughout the entire conversation.
When I arrived and went up, she looked extremely annoyed and asked me if I had paid for anything. “Of course, I paid at the clinic.” (She was getting irritated without even checking the system properly.) Then she said, “Oh, you can’t do laser now. You booked Botox.” ... “What? When did I book Botox?” I said. Then she said how would she know. So I showed her the KakaoTalk messages, and there were only messages asking if a reservation was possible and saying it was possible. But still, she said it couldn’t be done.. And she said I was late. Yes, I was late because of traffic, not because I was late on purpose, and there weren’t even any people at the clinic. But the manager said, “That’s your situation, not mine. I get off work at 5.”!!! Wow.. unbelievable. So I said, “I’m sorry, but could I speak with a staff member who has manners?” “There isn’t one. I’m the highest-ranking one,” she said. I said then I would cancel the remaining 2 laser sessions and get a refund, but she said there was nothing to refund after deducting the cancellation fee and whatever else. Seriously. I paid 700,000 won, and I have to hear that from a staff member?? Who is that employee to treat a customer so rudely and without manners? Bellevue barely has any customers, and now I know why.
“I’ve been coming here for years because I liked all the staff and the doctors, and this is the first time something like this has happened.” The manager said, “I’ve also worked here for years.” So what? You’re the worst employee among the staff here, so I don’t think that’s something to brag about.
So I asked if I really couldn’t get the laser today, since it doesn’t even take that long, and she said I could, but there wouldn’t be enough time for the mask pack.
Then that would have been fine, you person. Seriously. If she had said from the beginning, with manners, “This happened, would that be okay? It can be done,” it would have been fine. But she was completely rude, made me feel awful, and in the end I still got the procedure. I’ve been to so many dermatology clinics, and this is the first time I’ve met such an unprofessional and ridiculous staff member! If they keep an employee like that, they’ll go under.
I got my last #laser this time and I will never go back. I have no intention of paying my own money to hear that kind of talk, and everyone, I #do_not_recommend it!
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#Bellevue #Dermatology #Worst #Manager
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