I had a consultation with Director Yoon, and he was kind. I liked that he clearly told me exactly which parts I needed, which parts were unnecessary, and what couldn't be done.
The manager was also on the kind side.
The problem was that one person at the counter was talking on a radio and said, They brought photos, photos. Ah, why can't you understand what I'm saying! and got irritated several times.
It was hard to understand showing that kind of attitude when other customers were there too, and I felt very uncomfortable while waiting, so I ended up thinking I didn't want to have surgery at this hospital.