First, they take a few photos, then the consultation proceeds when the director comes in. Maybe because the director came after surgery and was tired, their voice was quiet and gentle, so it was hard to hear and you really have to concentrate.
They explain things like the position of the bone around the eyebrow area (sunken/protruding), the distance between the eyes and eyebrows, the amount of fat, and hidden creases. For the surgery, they don’t say things like it absolutely has to be done with an incision; instead, they recommend the surgical method by saying an incision would be a little more advantageous, while still leaving options open, so there was no forcing of a specific surgical method…