The consultation manager was the most unfriendly person I've ever met. They had a sullen expression, didn't say a word, then handed me a tablet and just said, "This is the review. Look at it," and shoved it at me. When I asked, "Would it be good to do this and this? I'm a bit scared about this one.." they didn't answer and just said, "Do it..." That was it.
The director was the same. If I asked whether doing it would make things better, it was just, "Ah.. um.. yes.." and that was the end...