It may be that the dermatology clinic providing the procedure has changed now, but before it had such a long waiting time that I once got tired of waiting and left, and there were also several times when I had to wait 40 to 50 minutes. Other people would also get annoyed while waiting and strike up conversations with the person next to them about when they started waiting. In comparison, the laser procedure itself was extremely short. 30 seconds? Now it seems much better, like the staff has changed. Less waiting, and they take more time with you.
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