It has been almost 10 years for me. So I do not really remember whether the staff were kind back then or not, since it has been ten years!!
I had that... you know, the pinching? thing done. It has stayed in place well for 10 years without loosening!!! At that time, I do not think I was given a consultation about things like the eye shape and all that !!! These days, it seems like there are many kinds of consultations.