1) Even though I made a reservation in advance, I waited for 3 hours. I guess the customer’s eyes are precious, but their time is not.
In the middle, I asked how much longer I had to wait, and they kept saying just 20 more minutes, just 30 more minutes, and I ended up waiting 3 hours before leaving.
2) The counter desk staff called the wrong name, which was very unpleasant. Most of the staff seemed young, inexperienced, and clumsy.
3) There seemed to be 2 male and 1 female consultants, and the reason I didn’t really trust them because they seemed unprofessional during consultation was that the consultant judged my eyes before the doctor saw them.
4) Representative director Even though I waited 3 hours for the consultation, I didn’t feel professionalism, and I couldn’t understand how they received the 2024 JoongAng Ilbo Brand Award.
What made even less sense was that they said whether surgery would be performed is decided by the doctor. Who is the one paying for this surgery?
Do they lack skill? Do they only choose easy surgeries with good outcomes? Those thoughts came to mind, and it was a consultation review that made me want to go around with packed lunches telling people around me not even to get a consultation there.