I went after seeing several reviews saying the director was unfriendly(?), but it was just that he wasn't the type to be openly sympathetic. He answered all my questions, explained why things that couldn't be done couldn't be done, and was kind (just not in an overly warm and gentle way). The consultant was like that too, and they all felt like T types, so people who are F types might feel they are unfriendly, but it didn't feel like they were rude or annoyed by the consultation. If anything, I liked it more because both the consultant and the director were the type to clearly say no to things that couldn't be done. I also liked that they didn't pressure me to write a review and just said to write one if I genuinely liked the surgery, but the actual post-op review photos were more different from the look I wanted than I expected, so I canceled the reservation. They refunded the deposit quickly without me having to contact them separately. I didn't have the surgery myself, so I don't know about that, but I recommend at least going in for a consultation.
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