I had already had a consultation before, but I had a lot of questions, so I also got a phone consultation.
Because I live in the provinces, it is not easy to go up to Seoul, so I asked by phone, and even then they explained things kindly, which I appreciated. Honestly, I already knew from when I visited for the consultation that this is a very popular place and a busy one, so I wondered if they might try to rush me off the phone or just glance over things, but it was nothing like that at all. They explained everything well and also told me to feel free to ask any questions anytime, which left a strong impression.
I am the person who called on Thursday, and thank you for the kind explanation.