# DB Kon Dong-bi
They explained things well, so I felt I could trust them. My lacrimal caruncle was very exposed, so a canthoplasty felt burdensome, but they said it was actually a surgery made for people like me, which made me trust them.
There were a lot of phrases like “I...” in the way they spoke, so it felt like they did not respect the patient. I think a speaking style shows delicacy, and I wondered whether someone who does not think about how those words sound to the other person would really do a good job in surgery, so that was a bit of a minus. It gave me a narcissistic feeling, which worried me.
Other than that, the information they provided was good and satisfying, as expected from someone who had done a lot of homework before coming there. There was also good information on YouTube. The hospital response was neat and kind, I thought.
The way they carefully set the line gave me a sense of professionalism