I came after applying for a consultation on a friend's recommendation, and they explained in detail the procedures needed for my current condition and the process. It felt like I came away hearing professional explanations related to skin, including even the necessary care methods. Including redness and acne marks, it felt like they understood the more internal details as well, and that I could receive treatment accordingly. They also helped explain the devices used, and it was meaningful because I could understand for myself what kind of treatment I was receiving and how.
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