I had set aside a whole day to come up, so this consultation was almost the last stop of my tour. I met the counselor first, and they made it easy to ask questions right away. They asked me first whether it wasn't uncomfortable to open my eyes because I rely strongly on my forehead muscles. Up to that point, only two of the clinics I had visited had recommended ptosis correction, so I was privately surprised when the counselor mentioned it. The doctor also explained things in detail, and I was startled when they said the same thing about ptosis correction. Comparing photos, they pinpointed my eye features very accurately, which moved me again. I thought I should do it here, but since it was the first clinic, I left for the moment. I didn't know whether I would come back ... I was touched by how kindly the counselor escorted me all the way to the elevator ... The elevator did not seem like it was going to come down, but the counselor stayed and waited until I got on. I was saying goodbye until the elevator doors closed, and even though I also work in the same industry, I felt like I should learn from them too. After the counselor consultation, I saw the doctor, then had the final counseling with the counselor. On the money side, they absolutely did not pressure me. They said I should look around other places first, and if I wanted to proceed with them, just contact them by mid-June, and they would also give a discount. They told me not to feel burdened and to get enough consultation, and I wondered if this was what customer-delighting service feels like. It was not just the surgery itself, I was extremely satisfied with the way they treated me.
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